KPI clients are focused on social innovation. They are associations, community-based organizations, government entities and philanthropies in the business of effectively, creatively serving the public good.

Nonprofits and the public sector work hard to develop and “replicate” effective programs, manage vast and varied data, and above all deliver on mission. They are challenged by the relearning and redoing that accompanies staff turnover and changes in funding priorities.

Like you, they are passionate about their goals. They continuously seek to improve the speed, quality, and impact of their efforts.

These organizations know that online collaborations can help them work more effectively, but lack the in-house resources to set up and facilitate online communities of practice for optimum effect.

KPI has the skilled professionals, strategies and analytical acumen you need to plan, build, launch, and sustain a successful online community of practice -- ultimately saving you both time and money, and allowing you to work faster and deeper than you have before.

KPI provides:

• Strategy: KPI works with you to determine how the online community of practice and the knowledge it generates can best improve and accelerate your organization's achievement of its goals.



• Community Facilitators: online community of practice facilitation is both art and science. KPI's trained and experienced facilitators provide this critical skill -- while helping you develop the capacity to do it for yourself.
  
  KPI facilitators also provide the technological support crucial to optimal online collaboration, using either Polilogue -- our customized online community system -- or a system that we help you select and install in-house.



• Knowledge Organization, Analysis and Codification: The hallmark of KPI's work is helping you maximize the value of the knowledge that is generated by your online community of practice:
  • KPI facilitators ensure that your organization's knowledge -- amassed online as discussions, web links, media clips, documents and more -- is always organized and accessible based on the way your community works and thinks. (We call this knowledge stewardship.) These knowledge objects hold a wealth of information about your programs and processes.
  • KPI organizes, analyzes, summarizes and reports on the debate and discussion of the community. Online communities of practice collaborate to solve problems and make decisions. KPI's facilitation and analysis enable your community to accelerate your work. We call this creating actionable knowledge.

Click here to learn more about how KPI works, how we price for services, what our technology is about, and more.